Customer Wars
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. Customer Wars spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that "The customer is always right" is the exception rather than the rule.
- 2022-2026
- 9 seasons
- A&E Studios
- Reality
- TV-14
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. Customer Wars spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that "The customer is always right" is the exception rather than the rule.
Season 5 Episode Guide
14 Episodes 2025
Episode 1
Wild Horse Chase
Tue, Feb 4, 2025 21 mins
Tensions rise at a pet grooming business in Miami when staff informs a customer that her dog cannot be groomed because of its behavior. In a parking lot in Albuquerque, a suspected shoplifter is pursued by mounted police. A woman shopping in an Australian mall is confronted by a security guard because of her wardrobe. In a Florida parking lot, a large group of diners argue with a tow truck operator who's attempting to impound their vehicle. On a plane in Canada, a flight attendant takes the safety demonstration to new heights.
Episode 2
Takeout Trouble
Tue, Feb 4, 2025 19 mins
At a restaurant in Nashville, Tennessee, a customer's demand for a refund spirals into a heated back and forth with employees. In Rockford, Illinois, a rideshare trip takes a startling turn when a passenger doesn't exit the vehicle after being asked to by the driver. At a Phoenix, Arizona airport, an airline employee is moved to tears by a customer's unexpected praise. On a New York City subway, two passengers' dispute over the ownership of a bag brings the train to a standstill. In Sakon Nakhon, Thailand, a cafe employee runs for cover when a construction mishap next door causes the building's pillars to give way.
Episode 3
Ferris Wheel Fiasco
Tue, Feb 11, 2025 21 mins
On a train from Connecticut to New York, a commuter must contend with another passenger's feet on her seat. At a school in Lake Forest, California, a camera crew attempting to capture a challenging BMX stunt is confronted by a security guard. In Montevideo, Uruguay, a bystander aids a bus driver in dealing with an oddly behaving potential passenger. In Golden Valley, Minnesota, an HVAC Technician records as the homeowner who hired him calls 911 claiming she is scared of him. At a fairground in Greensboro, North Carolina, workers attempt to rescue two children from a stopped ferris wheel.
Episode 4
Flying Plates and Punches
Tue, Feb 11, 2025 19 mins
At a late-night diner in Florida, customers and employees get into a physical altercation, allegedly over the wait time for food. At an Utah airport, officers are called to deal with a passenger after confusion over a seat assignment quickly escalates. In the United Kingdom, a delivery worker's social media post about having the easiest job in the country goes viral, leading to an unexpected call from his employer. At a cell phone store in Brazil, as an employee who brought his young daughter to work briefly steps out of sight, a man with a mallet enters the store and begins wreaking havoc. In an Oklahoma hotel, guests and employees seek shelter as a tornado approaches the area.
Episode 5
Taxi Terror
Tue, Feb 18, 2025 21 mins
Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs. At a bike shop in San Antonio, Texas, an employee faces off with a customer over some apparent confusion about the cost of a repair.
Episode 6
The Naughty List
21 mins
At a convenience store in Akron, Ohio, a customer attempts to return an allegedly faulty phone card without a receipt. At a big box store in Charlotte, North Carolina, a fight between two women, allegedly over one of the holiday season's hottest gaming consoles, turns physical. In Key West, Florida, police get involved in a couple's cruise stopover threatening to bring their vacation to an early end. In a grocery store in Lindenhurst, United Kingdom, a customer and employee go head to head in a dance off. At a basketball game in Sacramento, California, rival fans get heated over a cowbell.
Episode 7
Escalation At The Airport Gate
21 mins
In New Jersey, a lifestyle vlogger's filming of her visit to a nail salon sparks a confrontation with employees. At an Indianapolis airport, a flight cancellation leads to a heated exchange between two passengers and airport security. On a safari in Zimbabwe, a group of tourists have their lunch interrupted by an apparently moody elephant. In Nashville, a group of friends contend with an apparent lack of employees at a hotel, and put themselves to work. At an amusement park in Tennessee, a mischievous ride operator toys with park-goers' emotions.
Episode 8
Grandma to the Rescue
21 mins
In Honolulu, Hawaii, a resort guest's confrontation with a group of performers escalates into an explosive altercation. At a convenience store in Philadelphia, chaos ensues when two alleged shoplifters are locked inside by a security guard. In the back of a rideshare car, three friends are forced out after their bickering turns physical. An open-air concert in Jefferson County, Colorado, takes a dangerous turn when a massive hailstorm rains down on thousands of fans. And in Chonburi, Thailand, a heroic grandmother springs into action to save an electrocuted electrician.
Episode 9
Difficult Delivery
21 mins
In Melbourne, Florida, a delivery driver must contend with a customer dissatisfied with how his package was delivered. At a sandwich shop in Chino, California, a dispute between a patron and employees over payment methods escalates when another customer gets involved. In York, United Kingdom, a professional housecleaner is interrupted by an upset neighbor with a startling accusation. On a cruise returning to Tampa, Florida, a man in search of a late night snack stumbles upon a huge brawl. At a used clothing store in Ashwaubenton, Wisconsin shoppers, young and old, are caught off guard by a shocking event.
Episode 10
Barbershop Revenge
21 mins
At a gym in Nebraska, a professional trainer's workout session is disrupted by unwanted advice from a male gym member. At a fast food restaurant in Kentucky, a disagreement between a customer and employees results in a chaotic altercation. On a sidewalk in California, a professional dog walker has a heated back and forth with a dog owner regarding leash laws. At a barbershop in Thailand, a man who's frustrated with his hairdresser chooses a violent retaliation. At a warehouse store in Georgia, a man becomes suspicious when he starts running into numerous people from all aspects of his life. At an amusement park in Oregon, 28 people get stuck upside down, fifty feet in the air, on a massive pendulum ride.
Episode 11
Runaway at the Rodeo
Tue, Mar 11, 2025 21 mins
An employee vents about a tense confrontation with an allegedly rude customer.
Episode 12
Movie Theater Madness
19 mins
In the parking lot of a fast food restaurant in Huntington Beach, California, a patron confronts three motorcyclists about their parking etiquette. On a packed train in New York, New York, a back and forth between passengers turns physical. In Austin, Texas, a woman laments a job interview gone wrong. At a movie theater in Vero Beach, Florida, the alleged disruptive behavior of two women escalates when the police arrive. At a coffee shop in Shanghai, China, an argument between a customer and an employee over long wait times spirals out of control.
Episode 13
Vacation Gone Wrong
19 mins
In a diner, two frustrated employees clash in an explosive showdown.
Episode 14
Superstore Sprinter
21 mins
A long line at a fast food drive thru leads to flaring tempers and a brawl.