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Although she loves her job as an event planner for successful Gail Lane in New York City, the company which Gail tells her directly will someday be hers in being the best of her staff, Rachel Davis, if being true to herself, would admit the job was a fallback when none of her children's books were accepted for publication. When an event is canceled at the last minute, Gail gives Rachel an unexpected break over the Christmas holidays that will let Rachel and her teen daughter Ava return "home" to spend Christmas with Rachel's parents and sister Maggie in Pigeon Forge, Tennessee, where Rachel and Maggie grew up in the shadow of Dollywood, where Maggie now works in administration. Maggie arranges for Rachel, on behalf of Gail's company, to interview to handle the 30th-anniversary Christmas event at Dollywood, arguably the biggest event Rachel would have worked on if awarded it in having a national scope. When Rachel arrives at Dollywood she meets Luke Hackman, Dollywood's Director of Operations, who is interviewing for the General Manager position. After their respective interviews, Rachel and Luke are both dismayed to learn that they have been appointed co-organizers of the 30th-anniversary event; they have differing views and working styles. Eventually able to overcome their antagonism, they begin to work harmoniously together, realizing that they're working toward not only the same goal of a successful event, but also their end goals of putting Gail's company on the national map and Luke getting the GM position. In the process, Rachel and Luke start to fall for each other. Their path to a happily-ever-after is hindered by their diverging life paths--Rachel's in New York City working toward a higher position in Gail's company, and Luke's struggle to accept a sure-thing offer as GM at Atlanta's Wild West Amusements, especially as he suspects that he won't get the GM position at Dollywood although his heart is there.
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