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8 Episodes 2012 - 2013
Episode 1
49 mins
Another summer season has started at The Grosvenor in Torquay. Mark decides to make new ways forward for the hotel by attracting posher guests through the aid of special events. Reservations manager Alison is unconvinced.
Episode 2
49 mins
As Mark tries to bring the hotel upmarket he decides to invite a former AA Chief Hotel Inspector. With the hotel inspectors high standards, the Grosvenor fails on all accounts.
Episode 3
49 mins
Mark plans to launch a new 5-star breakfast, with his investment on a new gourmet sausage as the main attraction. Meanwhile, a stag party from Bristol checks into the hotel.
Episode 4
49 mins
Mark and events manager Christian are still on the hunt for the strippers for the hotels event of the season - Ladies' Night. Meanwhile, the former hotel inspector returns to check on the efforts to upgrade.
Episode 5
48 mins
Staff cope with Mark's Indian themed brainstorm as well as an untimely infestation of bedbugs in a millionaire's room.
Episode 6
47 mins
Manager Mark decides to get tougher on staff management, and informs events manager Christian that it is high time that he becomes way more cost-conscious.
Episode 7
47 mins
Mark has come to the decision that he is going to sell the hotel. Reservations manager Alison's favourite family, the Fountains, make a return visit. Staff try entering a regatta.
Episode 8
49 mins
It's possibly the last week that Mark will be at the helm of his beloved Grosvenor. He's been forced to put the hotel up for sale and needs a buyer while the doors are still open. Staff decide to throw Mark a goodbye party.