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45 Episodes 2025 - 2026
Episode 1
44 mins
The consumers affairs programme returns for a 17th series. The team investigate fake tenants who turned a home into a cannabis farm. The pet microchipping database that could make it harder to track down your missing pet.
Episode 2
44 mins
The team meet residents furious at water bills increasing by 47%. The energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills. A couple ask for help after their bank misplaced £7,000 of their money.
Episode 3
44 mins
Episode 4
44 mins
Episode 5
44 mins
Episode 6
Episode 7
44 mins
Episode 8
44 mins
Episode 9
44 mins
Episode 10
44 mins
Episode 11
44 mins
Episode 12
44 mins
Episode 13
44 mins
Episode 14
44 mins
Episode 15
Episode 16
44 mins
The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home. Plus, the pothole crisis - with advice on making a successful claim and ensuring the pothole gets filled in.
Episode 17
44 mins
How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong and took the money straight out of his bank account. Plus, the story of the van trapped in a long-stay car park for 2 1/2 years.
Episode 18
44 mins
The team investigate who is responsible for the mystery cracks appearing in laptop screens that left a trail of angry customers. Also, the man who had to correct his energy company's maths and why this has happened.
Episode 19
44 mins
The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly. Plus, the mystery credit card transactions that left one man battling to prove his identity.
Episode 20
44 mins
The team investigate the holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected. Plus, more on the investigation into timeshare rogues peddling expensive, empty promises.
Episode 21
44 mins
Episode 22
44 mins
Episode 23
44 mins
Episode 24
44 mins
Episode 25
44 mins
Episode 26
44 mins
Episode 27
44 mins
Episode 28
44 mins
Episode 29
44 mins
Episode 30
44 mins
Episode 31
44 mins
The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief - resulting in a ban from any of a chain stores 500 shops.
Episode 32
44 mins
How an online pet store selling treats for dogs is still taking pet owners' money, despite having been banned from trading. Plus, the woman placed on a fraud database after her identity was stolen and a man being blackmailed by thieves.
Episode 33
44 mins
A leading high street bank is sending important communications to a customer by letter - despite the fact that he is blind. Plus, the widow who could lose her home due to punishing terms and conditions in her late partner's will.
Episode 34
44 mins
The team visit a Portsmouth suburb repeatedly targeted by doorstep cold callers trying to charge thousands for roof repairs that aren't needed by hijacking the name of a well respected local company. Plus, can you spot a phishing email?
Episode 35
44 mins
A couple from the Wirral say their dream cruise was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste. Plus, how airlines have let down customers over their luggage and their passports.
Episode 36
44 mins
The case of an Elvis fan who says an immersive experience with the 'King' was far from what was advertised. Can she get a refund? A report on fake bailiffs. How identity theft led to a woman's bank accounts being used in money laundering.
Episode 37
44 mins
The case of the energy company that still refused to pay back £3,000 to a customer despite two ombudsman rulings in his favour. Also, the companies getting it wrong when dealing with bereaved customers. The case of the missing iPad.
Episode 38
44 mins
The team investigate why court rulings aren't being enforced against the businesses that owe their customers money - and what can be done about it. Why your mobile phone signal may not be as strong as your provider claims.
Episode 39
44 mins
Why an insurance company declined a no-fault claim after a fire spread from next door. Plus, the patients hit with a parking fine after visiting their GP. What to do if your bank doesn't believe that you have been a victim of fraud.
Episode 40
44 mins
Episode 41
44 mins
Episode 42
44 mins
Episode 43
44 mins
Episode 44
44 mins
Episode 45
44 mins