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40 Episodes 2023 - 2024
Episode 1
44 mins
Failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault. Frustration for customers of Britain's most complained about pay TV service.
Episode 2
44 mins
Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations. Also, the postcode lottery of recycling bin collections and a parking fine scam.
Episode 3
44 mins
Issues looked at today include, customers who are refused a refund after ordering one thing but receiving another. Holiday firms whose terms and conditions are almost impossible to navigate. Plus, tips for tackling spam emails.
Episode 4
44 mins
Scammers ruin a woman's credit rating by taking out multiple mobile phone contracts in her name. Plus, scammers hijacking social media profiles to impersonate small businesses and con their customers. Advice on stopping car cannibals.
Episode 5
44 mins
The team help karate enthusiasts claim a refund from an airline. Why have new rules to keep private parking companies in check failed to materialise? Plus, a family home is now a wrecked shell after an insurance claim went wrong.
Episode 6
44 mins
The case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him. The people hoodwinked by a company claiming to make legitimate tax rebate claims.
Episode 7
44 mins
Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money. One of the biggest landline and mobile companies reveals what it is doing to stop spoof calls.
Episode 8
44 mins
Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren't worth a penny. An examination of a website to recommend good builders that doesn't do the expected checks. Top tips on smart meters.
Episode 9
44 mins
Does the labelling of compostable and biodegradable packaging stack up. Also, the delivery companies letting down disabled customers. Will the authorities deliver the crackdown they've promised?
Episode 10
44 mins
The food delivery giants are challenged over charging for items that were out of stock and thus not delivered to customers. If you have received vouchers for a cancelled holiday during COVID they could be nearing their expiry date.
Episode 11
44 mins
An investigation of an airport meet and greet company that ran up thousand's of pounds of fines on a customer's car. A last minute change of hotels that left holidaymakers dreams in tatters. Plus, advice on travel insurance.
Episode 12
44 mins
A look at QR codes that led people to spend more than they bargained for. The holiday company that appeared totally trustworthy, but not all was what it seemed. A man whose one and only brush with cryptocurrency left him burnt.
Episode 13
44 mins
What happens when things go wrong with a company offering multiple services. A legal expert helps a man deal with his paperwork and bills after a life-changing accident. Plus, guide dogs and minicabs.
Episode 14
44 mins
Home repair policies, car insurance and funeral plans that do not deliver what those who signed up to them expected are investigated by Julia, Angela and Gloria.
Episode 15
44 mins
A look at the online reviews that may not be all what they seem. Simon Calder shares tons of travel tips. The handy document you must take on your holidays. Plus, advice on greenwashing and counterfeit books.
Episode 16
44 mins
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000. Plus, delivery company mixups and patchy rural broadband internet.
Episode 17
44 mins
A look behind the scenes at a bank's fraud help centre, where staff try to stop customers losing thousands to scammers. Plus, a look at how the cost of living crisis is driving a rise in dodgy car insurance policies.
Episode 18
44 mins
The cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received. Plus, a shipping company that was supposed to transport people's possessions worldwide but have lost them.
Episode 19
44 mins
A family whose beloved home has suffered six devastating floods in as many years. The security system supposed to bring peace of mind, but has done the opposite. The impact of the planned ticket office closures on disabled rail travellers.
Episode 20
44 mins
The young couple left out-of-pocket when their all-inclusive holiday turned out to not include everything. Plus, the hours-long airport queues that left holidaymakers' plans in ruins and how getting refund can be easier said than done.
Episode 21
44 mins
The crypto con which saw one man lose £130,000 to a scammer. A look at the shocking story of how one man's search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
Episode 22
44 mins
How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government's plans to supercharge the war on fly tipping and the dangers of bargain hunting.
Episode 23
44 mins
The customer service meltdown that's caused chaos for thousands at one of Britain's most well known companies. How changes in banking rules could transform your chances of getting your money back if you have been a victim of fraud.
Episode 24
44 mins
The 11-year-old that booked a £4,000 holiday by accident. Why car insurance prices are going through the roof for some. The trail of chaos left behind by fraudsters on social media - why sorting out the mess has been nearly impossible.
Episode 25
44 mins
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
Episode 26
44 mins
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept - the team investigate how it happened. Plus, how to avoid scammers when you want to sell unwanted items online.
Episode 27
44 mins
The team comes to the aid of customers who feel they are fighting a David and Goliath battle. How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
Episode 28
44 mins
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds. Viewers fume over changes to magazine subscriptions.
Episode 29
44 mins
The Canary Islands holiday con that cost Brits thousands. The couple who saved for a once-in-a-lifetime cruise only to be told the route had changed and they couldn't get a refund. How should a tour operator react to a natural disaster?
Episode 30
44 mins
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son. The hire car company that left a family stranded in the countryside when they broke down.
Episode 31
44 mins
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them. Are energy companies meeting their obligations to support vulnerable customers.
Episode 32
44 mins
An airport meet and greet company might sound convenient, but not this one. Plus, the police officer who brought one dangerous rogue operator to book. The sellers dogged by scammers on one of the largest social media platforms.
Episode 33
44 mins
How one man's bid to become a property developer left him thousands of pounds out of pocket - we're probing the auction house selling properties that came with a bigger outlay than first expected.
Episode 34
44 mins
A family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren't a quid after all. And badly behaved airlines - is it about time they were brought into line?
Episode 35
44 mins
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets. Plus, the artisans battling the biggest retailers in the world to ban the copycats duping their work.
Episode 36
44 mins
The man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised. Plus, the criminals looking to snatch your smartphone out of your hand.
Episode 37
44 mins
The homeowners fighting a utility company that's increased its prices almost tenfold in seven years - leaving them unable to afford their monthly bills. Plus, bereaved relatives battling energy suppliers and how banks respond to fraud.
Episode 38
44 mins
Going green, going wrong - a council-backed energy scheme that left homeowners burned. Plus, the so-called handmade products that are, in fact, production line factory lookalikes.
Episode 39
44 mins
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent's website? The holiday activities not covered by travel insurance.
Episode 40
44 mins
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right. Could a licensing scheme for all builders stop the cowboys?