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10 Episodes 2021 - 2021
Episode 1
43 mins
Passengers whose dream cruise was knocked off course by a fire on board. The customers who paid for comprehensive travel insurance, only to find they couldn't use it because of the pandemic. Simon Calder advises on post-Brexit travel.
Episode 2
44 mins
Holidaymakers arrive at their hotel only to find it's closed. Passengers stranded at the airport as their Covid-19 test results arrived too late. How to speed up the process of claiming refunds for flights cancelled due to the pandemic.
Episode 3
44 mins
Who's responsible when valuables are stolen from a coach? A bride and groom are left waiting at the airport as their connecting flight is cancelled. At the pop-up shop in Bournemouth the team help an airline passenger left out of pocket.
Episode 4
44 mins
The stories of travellers left footing the bill after their insurer refused to pay for medical emergencies and holidaymakers sent to stay in non-existent hotels. A legal expert helps a couple escape a timeshare contract.
Episode 5
44 mins
Disappointed music fans stuck with tickets for concerts abroad that were cancelled due to coronavirus, the static caravan owners whose holiday havens are headed for the junk yard. Plus, advice on dog-friendly holiday accommodation.
Episode 6
44 mins
The motorhome scammers selling non-existent vehicles to unsuspecting customers. The cyber criminals who hijack bookings for holiday rentals. The experts at the pop-up shop help a woman get her money back after a ski chalet scam.
Episode 7
44 mins
The scammers who trick would-be travellers out of their money by intercepting our favourite social media sites. The roadside recovery service that left a group of pensioners stranded on the verge. Plus, tips on wild camping safely.
Episode 8
44 mins
How watertight is your consumer protection when things go wrong and your travel company lets you down? The villa rental company that said you could still go on holiday, even as the government said foreign travel was out of the question.
Episode 9
44 mins
This edition focuses on the huge impact of the Coronavirus pandemic on travel, including the insurance company that refused to pay out, a travel agency that failed to answer its helpline and how mountains of rubbish ruined a holiday.
Episode 10
44 mins
Those fighting for refunds months after cancelled holidays and how customers of an insolvent coach holiday company were given false hope. Kacie Morgan learns how hotels and restaurants are keeping customers safe during the pandemic.