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4 Episodes 2011 - 2011
Episode 1
46 mins
Mary Portas meets Chris George, MD of swiftly expanding fast fashion chain Pilot, to transform the chain's worst performing store in Essex.
Episode 2
44 mins
Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts commission, not shoppers, first.
Episode 3
45 mins
Mary's secret cameras reveal the infuriating world of mobile phone stores to be one of the least user-friendly retail environments on the high street.
Episode 4
47 mins
Mary plans to start a revolution in the world of estate agents. Buying a house is the most important purchase of one's life, but Mary thinks estate agents have been letting us down.