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12 Episodes 2021 - 2021
Episode 1
23 mins
It's Lockdown, but that doesn't stop Heathrow: Britain's Busiest Airport flying in for a new series. But Heathrow's depleted staff are fighting to keep the business going.
Episode 2
23 mins
Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it a fond farewell.
Episode 3
22 mins
Christmas is approaching and there's a new kid on the block - British airline, Eastern Airways. They're excited to be joining the big names at Heathrow, but start off small running a single flight a day to Teeside in north-east England.
Episode 4
22 mins
Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers as it's announced that holiday makers can travel to 12 new countries.
Episode 5
Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. We meet a new member of the Passenger Experience Manager Team: Suki.
Episode 6
We go behind the scenes of the test and trace process. On the front line is Joel, the manager of Heathrow's testing center, who has to deal with an irate family.
Episode 7
A woman insists that she's won't quarantine, despite isolation rules, insisting she doesn't have money despite international travel. Animal Reception Centre handles turtles that miss their flight.
Episode 8
The airport may not be as busy as usual during the pandemic, but the aviation police are as busy as ever. An inbound passenger has armed officers waiting for him.
Episode 9
Staff at Heathrow prepare for the arrival of Air Force 1, and although the airport is quieter than usual, it is still a huge effort logistically to make sure things run smoothly. Meanwhile, security officer Estafania scrutinizes the contents of passengers' hand luggage, as well as their face masks, and air side officer Ian has his hands full.
Episode 10
Terminal 3 re-opens its doors to the public 15 months into the global pandemic, with 11 Virgin flights set to take off, but teething problems threaten to delay one of the departures.
Episode 11
Passenger experience manager Numan is back after a year on furlough and faced with a terminal of 24 passengers who are missing 50 pieces of luggage - and it's his job to find them. Out on the airfield, Inspector Shard and Sergeant Dawson receive word of a man who is wandering around on the apron, sparking a cross-terminal manhunt.
Episode 12
It's all systems go at Heathrow's in-house Covid-19 testing center, as service manager Joel and staff deal with an increasing amount of passengers needing their assistance. Meanwhile inside Terminal 2, the cleaning team are on the hunt for a special kind of vagrant which requires some very hi-tech infrared equipment.