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12 Episodes 2020 - 2020
Episode 1
23 mins
Officers Terry and Dave deal with an unruly passenger threatening to close the airport, ramp team member Rachel is dishing out safety fines and in Terminal 2 Security, Estefania is speechless with someone's carry-on luggage.
Episode 2
23 mins
Airside officer Ian has a close shave out on the runway. Meanwhile, veteran Border Force officers Glen and Amarjit hunt down some smuggled cargo.
Episode 3
23 mins
It's a day like no other, with Terminal 4 turning blue, airside officer Hugh has a potential environmental mess on his hands and an octogenarian forcing herself into the country under the watchful eye of Passenger Experience Guru Demi.
Episode 4
23 mins
Heathrow is hit by the UK's worst winter storms while inside the terminal, there's a bad smell in immigration and an emergency fire.
Episode 5
22 mins
Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.
Episode 6
23 mins
A rush for water when preparing for a transatlantic flight. A man tries to bring 1000 cigarettes into the UK. A man proposes to his YouTuber girlfriend.
Episode 7
22 mins
Virgin clubhouse manager Holly showers passengers with her VIP treatment Valentine-style. Terry and Dave deal with an unhappy upgraded passenger. A A330 could be in trouble as a new recruit has a first attempt at pushing it to the runway.
Episode 8
23 mins
Border officers Kat and Tracy help a student from India who's arrived with no fixed abode. Out on the airfield, Ian is ducking and diving during the morning rush hour. Terminal 4 welcomes an exuberant new ambassador.
Episode 9
22 mins
Vietnam Airlines are battling baggage woes in the lead up to the busy holiday period. Rookie engineer Mo comes up with an ingenious solution to ensure no one is ever stranded abroad without their luggage.
Episode 10
22 mins
This time, border force dog Jessie sniffs out thousands of pounds. Meanwhile, passenger experience manager Demi prevents a cardiologist from having a heart attack.
Episode 11
22 mins
Plane spotters visit the airport looking to spot a rare sight and someone attempts to kick off a round-the-world trip using someone else's boarding card.
Episode 12
22 mins
Passenger Experience Manager Harry rushes to a gate that has had its door smashed. Meanwhile, a strange smell is discovered in cargo and border force officers have to get to the bottom of it.