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11 Episodes 1997 - 1997
Episode 1
At the Royal Suite, the red carpet is rolled out in preparation for the arrival of the Latvian president, but flying the Latvian flag proves challenging. Jeremy faces his own challenges when passengers show up with far too much luggage.
Episode 2
Heathrow is brought to a standstill by fog, Michele Harris is assessed for the job of terminal duty officer and a missing flute causes chaos for Aeroflot supervisor Jeremy Spake as the Moscow Symphony Orchestra prepares to fly home.
Episode 3
Anita Newcourt loses a president but finds a prince in the Royal Suite; two missing water bottles threaten to keep an Aeroflot flight grounded; and Egon Ronay checks out the airport's restaurants.
Episode 4
Three airport workers go on a day course to overcome their fear of flying, and a new duty officer tries to stop proceedings at Terminal Three on Remembrance Sunday.
Episode 5
Flight 483's undercarriage fails to lock down and the pilot makes a rare mayday call to air traffic control. Meanwhile Jinny Biffa has 200 stranded passengers to deal with when a plane is delayed in Washington.
Episode 6
Customs officer Garth Powell confronts a woman who has swallowed packets of cocaine. Standby passengers with overbooked Egyptair see their chances of spending Christmas in Cairo start to evaporate. Traffic warden Jean Dibble is kept busy.
Episode 7
Princess Diana tries to slip unseen past Heathrow's resident press pack, while the arrival of Pamela Anderson Lee brings chaos to Terminal 3. Passengers returning from Amsterdam come under the suspicious gaze of customs officers.
Episode 8
BA pilots Lee Reynolds and Dave Warner face simulated fog, fire and fuel leaks aboard a 757. Meanwhile, paramedics John Andrews and Alan Payne respond to a real emergency on an incoming Air India flight.
Episode 9
There's chaos in Anita Newcourt's VIP suite. As 40 different diplomatic parties arrive for the Bosnian peace talks, an ambassador goes missing, there is an uninvited guest, and some parties are reluctant to surrender their guns.
Episode 10
Customs Officer Garth Powell gets accused of torture in the green channel, and Anita Newcourt faces problems on a VIP-filled charter to Hong Kong.
Episode 11
Cameras visit Heathrow during the Christmas period to record the events, flared tempers and festive spirit of the staff, and passengers who travel at this time of year.