A&E When Patients Attack

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Hospital staff are reporting more violence and anti-social behaviour than ever before. In 2015, 8 staff were assaulted every hour - a new record high. At The Queen Elizabeth in Birmingham - one of the UK's biggest hospitals - they think they have the answer. Here a private security force of 46 uniformed guards, and a sophisticated CCTV system, keep staff and patients safe. A colourful mixture of characters ranging from ex-soldiers, to bouncers, to former elite sportsmen, it's the security team's job to keep the hospital running smoothly. With more than 2 million visitors they have to deal with all aspects of crime and anti-social behaviour. All against a back drop of lifechanging and life saving procedures. Capturing anti-social behaviour as it unfolds on CCTV and on our professional cameras, this documentary reveals how the hospital security team has to deal with drunks, dementia patients, time wasters and those who need psychiatric help. Each incident brings its own challenges.