As the store prepares to host a company-wide town hall meeting, Amy and Jonah are forced to put their conflicts aside and rally their co-workers to confront the CEO. Meanwhile Glenn struggles with the pressure of speaking to a global audience.
When local small businesses set up shop inside Cloud 9, Glenn tries to help his wife Jerusha sell her handmade needlepoint, despite Jonah's concerns that he's pressuring his employees. Meanwhile, Amy doesn't feel Latina enough when a guy flirts with her in Spanish, and Garrett tries to uncover the truth behind a beer vendor's product.
Laurie, the new district manager, visits the store and decides to make some cuts to save money. Amy and Jonah plead with her to not fire anyone and search for other ways to make up the money. Meanwhile, Mateo struggles to prove his skills on the cash register.
When Jeff leaves Cloud 9 to work at Target, Garrett leads Glenn to believe that he's poaching other employees to go with him. In return Glenn tries to poach employees from Target. Amy goes on a double date with Dina, and Kelly and Jonah discuss moving in together.
When gamers invade Cloud 9 for the release of a hot new video game, Jonah tries to help Amy secure herself a copy of the game, which takes them on an unexpected adventure. Mateo helps Garrett make a good impression on one of his heroes. Glenn and Sandra try to stand up for themselves with customers and end up instigating a breastfeeding "nurse in."
Still fresh from her divorce, Amy doesn't feel ready to start dating again. But when Mateo tries to set her up with his loser cousin, she gets determined to show everyone she can do better, and breaks some hearts in the process. Meanwhile, Dina takes advantage of a medical condition to scam Glenn into accommodating her every need.
Amy finds herself caught in the middle of a conflict between Cheyenne and her ex-convict mom, Brandi. Meanwhile, a personal agreement between Glenn and Dina gets heated when Glenn brings in a lawyer. And when Jonah finds out that Kelly believes in angels, Garrett's perfect weekend plans of having the apartment to himself are threatened.
A dead body is discovered in the store on Halloween, throwing Glenn and Dina into a panic, and confusing the shoppers. Meanwhile, Amy and Garrett get into big trouble using a dating app on Jonah's phone.