Shane arrives at the Laguna Vista Lodge in Eagle Nest, N.M., to help the tired owners make a profit on their 35-year investment. Among the problems he observes: a misled kitchen staff; an underutilized historic brothel; and an aggressive bartender.
Shane is shocked to see a landscaper drive a lawnmower while intoxicated, in addition to observing a waiter asking customers for drugs and a chef microwaving hamburgers at the Bear Inn Resort in Tennessee.
Shane is on a mission to rescue the 100-year-old Copper Queen Hotel in Bisbee, Ariz., where he observes a hotheaded chef walk out during a busy lunch service and a drunk streaker run through the unattended lobby.
Shane helps the owners of the historic Commodore Hotel in Linden, Tenn., address staffing issues that include an ornery chef, a lack of training for new employees, and a poor reception at the front desk.
Shane and his team try to help the 120-year-old, family-run Almont Resort in Colorado deal with some major problems, including employees who ineffectively promote activities in the area and bartenders who treat the place like their living room.
Shane arrives at the historic Woodbridge Inn in Jasper, Ga., where he discovers the owner's battle with a serious illness has caused a financial strain and time away from the resort. Among the problems that need to be addressed are a lack of leadership and no front desk.