The Office Episodes

2005, TV Show

The Office Episode: "Customer Survey"

Season 5, Episode 7
Episode Synopsis: The annual customer-survey report delivers shocking results, particularly for Dwight and Jim. Meanwhile, a separated Jim and Pam try to spend all their time together via their phones. And Angela and Andy's wedding plans move forward, as they choose an unlikely destination for their big day.
Original Air Date: Nov 6, 2008

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Season 5, Episode 7
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Aired: 11/6/2008
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The Office Episode Recap: "Business Trip" Season 5, Episode 7

In "Business Trip," Michael is sent on an international mission to Canada, with Andy and Oscar in tow, where Michael learns first-hand about the hospitality of Canadian concierges, and we learn that Andy is a determined wingman for his friends - regardless of their sexual orientation. Meanwhile, Jim has a spring in his step because Pam returns in a week, while Ryan takes advantage of his upcoming relocation to try to drive a wedge between Kelly and Darryl. Does Michael's Canadian tryst allow him to forget Holly? Will Darryl and Ryan duke it out over Kelly? Does the potency of Canadian-made Long Island Iced Teas establish a bond between Andy and Oscar? And are Jim and Pam finally on the verge of reuniting? These are the burning questions from this week's episode.

Before I dive into the details of "Business Trip", I'm going to engage in some blatant self-promotion: if you haven't done so already, check out our great interview with Ed Helms and Angela Martin in which they discuss in detail the Dwight-Andy-Angela love triangle.

And now back to the recap!

The Concierge
"Everybody is going to end up dying some day. And I think it's better to die with some people that you like, like Oscar and Andy and Concierge Marie, than to know that there's somebody out there that you love that you're not with..."

Both the business trip and Michael's hook-up have their roots in the loss of Holly; David Wallace sends Michael to Canada in part because he felt badly for the transfer, while Michael seeks solace in the arms of the concierge because he's trying to heal his wounds from the loss of Holly. This plotline works on many different levels: the geisha-concierge association is hilarious, and the crass way Marie kicks Michael out afterwards — including the geisha-like touch of leaving his shoes outside her door after she's done with him — is perfectly contrasted with the passionate, deal-making speech Michael gives to the prospective client about Dunder Mifflin's human touch. By callously transferring Holly, David betrayed those ideals, breaching for a moment Michael's sense of loyalty to the company.

So despite the sale, Michael is miserable, and in a scene that showcases how good Steve Carell is as an actor, Michael lets David have it. Of course, because Michael is Michael, his final interpretation of the situation is skewed: he thinks that Dunder Mifflin is loyal to him for allowing him to talk back to his boss without repercussion, without fully acknowledging that company policy is keeping him away from his true love.

The Wingman
Over the past season and a half, we've see the humanization of Dwight. Today, it was Andy's turn, and I liked what I saw! Since he's not engaged in a suck-up competition with Dwight, and he's free of Angela's life-sucking grip, for the first time since he's been on the show, Andy is actually somewhat likeable. This probably also has to do with the fact that he didn't sing a cappella, or even mention Cornell once.

Andy had the two best lines of the show — the first was his rationale for being Oscar's wingman: "I don't care if you're gay, straight, engaged, whatever: a guy needs intercourse."

The second, when he says to Oscar just prior to heading over to "Dainty Dale and Foppy McGee": "You will thank me when they spank thee"

His statement that a "guy needs intercourse" leads directly to he and Oscar making the drunk call to Angela, to ask her "What's Wrong With You?," "Why Won't You Do Me?" and to proclaim "I want to take you to sex school". Of course, the reason why Angela is keeping chaste with Andy is because of Dwight, who is next to her as Andy calls. If and when Andy finds out about Dwight and Angela, this may be the first concrete hint he can point to about their secret dalliance.

The Push-Up
As often happens with Ryan and Kelly, Ryan gets what he wants -- and then he realizes that he doesn't really want it. I love Darryl's response to the text message Ryan crafted for Kelly: It's cool, followed by Darryl triumphantly walking to his pick up, arms raised like a man free at last. Call it the punishment of the push-up: Kelly couldn't resist Ryan's one-arm raises, so she dumped Darryl. Kelly gets her fairy-tale, and Ryan is in a nightmare, of his own making. Awesome.

Reunited
Jim and Pam are finally back together. Although I'm glad to see Pam back in Scranton, I'm also glad that Jim and Pam are no longer apart, since I think they work together much better together than in long distance. The school storyline never worked for me -- and in fact I didn't really like the fact that Pam, having shown no previous sign of struggling with the curriculum, is suddenly failing. But as I said, even if it's a messy end to the chapter, I'm just glad it's closed, and I'm looking forward to their in-Office chemistry, which was always a highlight of the show for me.

So, what did you guys think of this episode?

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In "Business Trip," Michael is sent on an international mission to Canada, with Andy and Oscar in tow, where Michael learns first-hand about the hospitality of Canadian concierges, and we learn that Andy is a determined wingman for his friends - regardless of their sexual orientation. Meanwhile, Jim has a spring in his step because Pam returns in a week, while Ryan takes advantage of his upcoming relocation to try to drive a wedge between Kelly and Darryl. Does Michael's Canadian tryst allow him to forget Holly? Will Darryl and Ryan duke it out over Kelly? Does the potency of Canadian-made Long Island Iced Teas establish a bond between Andy and Oscar? And are Jim and Pam finally on the verge of reuniting? These are the burning questions from this week's episode.
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Premiered: March 24, 2005, on NBC
Rating: TV-PG
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Premise: NBC version of the hit British mockumentary about lackluster daily life at a paper-supply company in Scranton, Pa.

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