On each episode of The Customer Is Always Right, a struggling, nation-wide brand will enlist two customers to take over the company for one week. Working alongside the companys employees, together they strive to address their biggest issues with their favorite brands. If they succeed, our two customers will each win $10,000!
Tommy sits down with a little girl to find out what kind of car features a child would respond to positively. Can he sell her on the car?
Darla and Tommy, two unsuspecting customers, are put in charge of the Mazda company for a week in order to give the brand a fresh, new perspective. Armed with only the customer's point-of-view but no experience in the car business, will the pair be able to help revitalize the face of Mazda?
Teri and Rebecca, two unsuspecting Mrs. Fields customers, were chosen to help improve the struggling brand. Before they can start testing out their ideas, they must take a crash course in baking Mrs. Fields' classic cookies.
Teri and Rebecca, two unsuspecting customers, were chosen to help improve the face of the Mrs. Fields(r)--once America's top cookie destination. They have one week to work alongside the company's executive team to execute their ideas, but when the girls can't agree on what their new cookie taste like be will their efforts prove to be a failure?
Teri and Rebecca were given the opportunity to help put a struggling Mrs. Fields cookie company back on track to new success. As customers themselves, the ladies collaborated on what the consumer would want from the company and came up with a whole new look and feel for the store. If the new changes yield positive results, Teri and Rebecca will win $10,000! What will the final focus group think of the new Mrs. Fields? Watch the results to find out!
Rebecca has been given the opportunity of a lifetime: she and another unsuspecting customer have one week to run the Mrs. Fields cookie company in order to make it more profitable. What will her family think of her new job?
Mrs. Fields was once America's top cookie destination, but over time, the brand's popularity fell. The company is making a radical move; handing over the reins to two unsuspecting customers, hoping they will have what it takes to turn the company around.
What if you were given the chance to take over your favorite company? On The Customer Is Always Right, real life customers compete to solve the company's biggest problems and win big. Can they transform the company?
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