The team welcome guest hosts Michael Chernow and Daniel Holzman, owners of The Meatball Shop, to help a restaurant owner plagued by confusing and poorly executed dishes, unenthusiastic staff and offensive artwork.
A sports bar in Downey, Cal., owned by two Iraq veterans is receiving negative online reviews due to the military decor, the restaurant's controversial name and some sloppy food. To help turn things around, Andrew and Anthony encourage the guys to take a more family-friendly approach to their business.
A shop that serves British-style fish and chips in Alhambra, Cal., is called out by customers for serving food that's too greasy, weird and not very good, prompting the hosts to suggest a huge menu change, even though the owner seems totally against it.
Money is tight for the husband-and-wife owners of Jimmy's Bar and Grill in Redondo Beach, Cal., who blame their struggles on what they deem to be unfair negative online reviews. However, their critics contend that the food is bland, the decor is depressing and the service is lacking.
The money-strapped owner of Giuseppe's in West Hills, Cal., meets with online critics who she worries are destroying her fine-dining Italian restaurant, but they contend that bland food, tacky decor and an aggressive attitude are the real culprits.
The owner of Cammarano's in Simi Valley, Cal., fears that negative online reviews are going to put him out of business in the premiere of this series, which offers a shot at redemption for those in the restaurant biz.