Willie arrives at what was once a successful family-run pizzeria in Metuchen, N.J., which is now losing business because of the owner's two stepdaughters and their bad attitudes.
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Poor customer service is hurting a family-run Greek restaurant in Brooklyn.
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Negative reviews by customers and staff members' inappropriate behavior are just two of the reasons a Mexican restaurant in Bloomfield, N.J., is facing possible closure after just one year in business.
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The decision to switch from Italian fare to a menu with broader appeal takes its toll on the married owners of a struggling restaurant in Port Washington, N.Y.
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Relatives seem to come before customers at a struggling family-run restaurant in Huntington, N.Y.
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Willie helps a struggling restaurant owner in Oyster Bay, N.Y., create a better atmosphere for customers.
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Willie takes a look at the business practices of Anna Maria's Italian Restaurant in Larchmont, N.Y.
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The owner of the Liberty Bar and Grill in Hoboken, N.J., needs to adopt a new management style in order to keep from closing after 14 years in business.
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The host deals with an unruly staff that could cost the owner of the Pita Grill in Hoboken, N.J., his dream of running a restaurant.
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The owner of the Pepper Jack Grill in Staten Island treats her staff like family, but they take advantage of her kindness by behaving unprofessionally, which has driven customers away.
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The host deals with an undisciplined staff when he visits a diner in Staten Island.
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An established eatery in Montclair, N.J., is losing business because of bad service. The owner seeks help salvaging his restaurant's reputation.
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The chef-owner of a struggling restaurant in Staten Island, N.Y., needs help managing his out-of-control staff in the Season 2 opener.
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