Autoline This Week 2010 | TV Show Watchlist

Season 17, Episode 21 Improving the Car-Buying Experience

First Aired: July 4, 2013

The car-buying experience is discussed with Jeri Ward, Audi of America's director of customer experience; Rochester Hills, Mich., Audi dealer Chris Consiglio; and customer-service research analyst Megan Burns (Forrester Research).