Taylor Swift Taylor Swift

The head of Taylor Swift's record label has come to the country singer's defense following her widely panned, off-pitch Grammys performance, which he attributes to a technical problem.

"She is the voice of this generation. She speaks directly to [her fans], and they speak directly back to her," Scott Borchetta, CEO of Big Machine Records, told The Associated Press. "This is not American Idol. This is not a competition of getting up and seeing who can sing the highest note. This is about a true artist and writer and communicator. It's not about that technically perfect performance."

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"If you haven't seen her live performance, you're welcome to come out as my guest to a Taylor Swift show and experience the whole thing, because it's amazing," he said. "You can see her in her element. There's a reason tickets are selling like they are."