GENERAL QUESTIONS
1.I am having problems registering, can you help?
2.I have questions/concerns regarding TiVo Online Scheduling. Where can I find answers?
3.Where are the old Watercooler, Entertainment News, Games, and Crossword?
4.How can I see old covers?
Covers featuring particular shows, movies or celebrities can be found in the bottom right corner of the individual celebrity, movie or show page. These pages can be located by using our search feature. Once you’ve arrived at the individual page, click on any cover shown to see a gallery of all the TV Guide magazine covers for that particular topic.
To purchase covers, please visit the TV Guide Store at
http://www.tvguidestore.com/product_list.asp?SKW=TVGCOVERWEEK&HDR=TVGCOVERWEEK
5.Do you have VCR Plus codes on your site?
For information on VCR Plus codes, click
here.
6.How are the lists of popular TV Shows, Movies, and Celebrities determined?
Popular items are determined using total page views over the past week.
7.How can I send comments or suggestions on your site?
Our editors look forward to your input, and although we can't respond personally to all mail, your ideas and complaints are certainly noted. So
tell us.
8.Do you respect my privacy?
Absolutely. The only information we store about you is what you give us. TV Guide Online will not collect personal information from you without your knowledge. In addition, our subscription form with credit card information is protected by
Verisign Public Certification Services, which ensures the authenticity and privacy of the subscription information you submit to us. For complete information, please refer to our
Privacy Policy.
9.I am interested in employment/internships with TV Guide. Where can I find this information?
Please visit our corporate site by
clicking here for more details.
10.What are cookies, and why do you use them?
A "cookie" is information that a web site stores in your browser or on your hard drive. A site only has access to information that it stored in your cookie, not data other sites put there. We use cookies to speed the download of information and to simplify navigation of our site. When you come back to TV Guide Online, certain preferences — such as your login information or ZIP code for the TV listings — will be called up, saving you time and making access faster.
Your preferences will be saved as long as the cookies from our site are saved on your computer. These can be manually deleted or automatically deleted every certain number of days. Check your privacy settings to ensure your system accepts cookies from our site and does not delete them.
11.Why doesn't the site work on my system?
Have you tried refreshing the page? Closed then reopened your browser? Have you cleared your cache/deleted your temporary internet files recently? What browser are you using? We recommend using Internet Explorer 6 or higher or Firefox 1.5 or higher. Internet Explorer comes with the Windows operating system. You can download Firefox for Windows or Mac for free from
http://www.mozilla.com/firefox/.
12.Videos on the site won't play? How come?
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LISTINGS QUESTIONS
13.When I view my TV Listings, I get the channel lineup for a provider different than my own. How do I change my provider?
From the TV Listings page, click the "Edit Location" link, enter your zip code, and select your Cable or Satellite provider from the list by clicking the link for it.
14.I can’t find my cable provider among those who are listed for my ZIP code. Who can I notify?
Submit an email in our Customer Feedback section and be sure to include the following information: your zip code, your cable/satellite provider’s name, some examples of the channel numbers/names from the lineup you view in your home. You can reach our Customer Feedback section
here.
15.I would like to view lineups from two zip codes in one, single listings grid. Is this possible?
Currently the listings grid can only pull data from one zip code only.
16.I cannot find Canada in your International Countries list. How can I obtain Canadian listings?
Due to contractual reasons, we no longer offer Canadian listings.
17.What does the "Set Custom View" feature do on my TV Listings page?
The "Set Custom View" feature on your TV Listings page allows you to customize your TV Listings to show only the channels you want to see TV Listings for in a way that you want to see them. If you want to see TV Listings for all channels for the next 2 hours, customize nothing. But if you prefer to see TV Listings for only certain channels during a different time span at later time of the day, the "Set Custom View" feature allows you to do that.
18.18. How come I'm only seeing some channels that my service provider offers in my TV Listings and not all of them?
You probably either are viewing a different version of the TV Listings for your service provider or you're viewing a customized view of the TV Listings. To view the correct version of your TV Listings for your service provider, click the "Edit Location" link on the TV Listings page, enter your zip code, and select your Cable or Satellite provider from the list by clicking the link for it. To edit or reset your custom view of your TV Listings, make sure the 3rd pull-down at the top of your TV Listings on the TV Listings page is showing "All Channels", as opposed to "Favorite Channels" or "Movies on TV" for example.
19.Some channels are missing or are incorrectly listed in my lineup. Who can I notify?
Submit an email in our Customer Feedback section and be sure to include the following information: your zip code, your cable/satellite provider’s name, and the channel numbers/names that are missing or appear incorrectly. You can find our Customer Feedback section
here.
20.Why are my PPV or Music Channels missing from my channel lineup listing?
To reach that grid information, do the following:
- Go to the listings grid page
- Click on the red “Set Custom View” button
- Uncheck the following two boxes:
• Hide (audio-only) music channels
• Hide Pay-Per-View channels
You will then be able to see the PPV and Music channels.
21.I am looking for past listings. Where can I find this information on your site?
We do not archive our online listings.
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COMMUNITY QUESTIONS
Profiles are where you can tell other TV Guide.com Community members about yourself. It’s a great way to let other people know about the TV shows and movies you most like to watch along with revealing something about your personality. You can even attach a photo of yourself. In addition, your profile displays your current contributions to the Community.
23.What is a “Friends List?”
A Friends list gives you an easy way to keep tabs on your favorite Community members and locate members with interests similar to yours. To add a friend, just click on a member’s name and look for the “add to friends list” link. This will allow you invite that member to be a friend of yours.
24.What are "My Messages?"
Community members can send and receive private messages to other community members. You’ll know you have new messages to read if you see a little envelope icon near the My Messages link.
25.What’s the difference between “linking” and “tagging” on blogs and groups?
Linking is a way for you to associate your blog post or group with TV Shows, Movies, and Celebrities. People reading your blog will have links to go to the page for those items that you’re linking. Likewise, people viewing a page for a TV Show, Movie, or Celebrity will see a link to your blog or group. Tags are keywords you associate with your blog or group. They don’t have to be titles of shows, they can be anything you think describes what you’re creating. When someone clicks a tag in a list of tags (called a “tag cloud”) they will see all the blogs tagged with the same word. Both are great tools to help people find your content.
26.How are featured blogs, groups, and forums on the home page and Join the Discussion page determined?
We generally select discussions that we find interesting or relevant. We try to rotate them to give as many of them as possible a chance to be featured.
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MAGAZINE QUESTIONS
27.How can I subscribe to TV Guide magazine?
For TV Guide magazine subscriptions, click
here or call 800-866-1400.
28.I have questions regarding my subscription. Where can I find answers?
If you have questions regarding a current subscription to TV Guide Magazine, click
here or call 800-866-1400.
29.I'd like to order a back issue of TV Guide magazine. Can you help?
For information on ordering U.S. TV Guide back issues, please call customer service at 800-866-1400. They can give you information on availability and price.
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CHANNEL QUESTIONS
30.My TV Guide Channel on TV isn't correct. Who do I call?
Call your local cable system. Only the cable system can correct this.
31.The scroll on the TV Guide Channel is missing some channels. How can this be updated?
TV Guide Channel is provided a list of channels and designations by each individual cable operator. If a channel is omitted, this is generally at the cable operator’s request.
32.I would like to be on your show Look-A-Like. How can I become a contestant?
Auditions for TV Guide Channel's hit series Look-A-Like are presently closed. Keep watching for future opportunities.
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